Application and Datacenter Security, and Redundancy Detail

ISEBOX servers, supplied by Rackspace® Hosting services, are supported by nine (9) data centers located in the U.S., the UK and Hong Kong — to serve global customer needs. The principal ISEBOX servers, housing all data and applications, are located in the U.S. Chicago location. Content Distribution occurs over the top-tier Akamai Content Delivery Network with servers located in all major geographic locations (hundreds of points of presence).

Application and Data Security:

The ISEBOX application and dashboard is 256-bit high-grade SSL encryption, with a certificate being provided by Starfield Technologies, Inc. All public facing content adheres to OAuth Security protocols for all identity and information harvesting, as set forth by the platform providing the information (e.g. Facebook, LinkedIn, Twitter, Google, etc.).

Physical Security

Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.

Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.

Every data center employee undergoes multiple and thorough background security checks before they're hired.

Precision Environment

Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.

Every 90 seconds, all the air in our data centers is circulated and filtered to remove dust and contaminants.
Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

Conditioned Power

Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.

Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment

Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
Fiber carriers enter our data centers at disparate points to guard against service failure.

Network Technicians

We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.

All Network Technicians are certified and trained to the highest industry standards.